Cancellation Policy

All clients are asked to enter card details at the time of booking. It doesn’t mean that you need to pay for the service in advance, but we need to secure your details before the booking.

Clients are charged a 100% fee of the total amount that they were booked, for not showing up.

Clients are charged a 50% fee of the total amount of the appointment booked, for late cancellations under 48 hours’ notice.

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Appointment etiquette

Unfortunately, we can’t accommodate late arrivals. We’ll do our best to accommodate our clients, where possible, or offer the next available appointment time. If you are driving, please allow more than adequate time for traffic and parking.

We kindly ask that you limit the use of your phone and other electronic devices during your service.

We are here to pamper you and appreciate you making other arrangements for your children while you are in our care.

Thank you!